Terms of Service

Last updated: July 3, 2026

1. Scope

These Terms govern the use of ProRender Cloud by consumers and businesses. Deviating customer terms apply only if expressly accepted in writing.

2. Provider

Daniel Hoss
Bauernfeldstrasse 6
76532 Baden-Baden
Germany
Email: support@prorendercloud.com

3. Service Description

ProRender Cloud offers cloud-based rendering services for user-uploaded project files. The specific scope depends on the current product description, selected render tier, submitted project files and technical availability.

4. Account and Contract Formation

Registration with accurate information is required. The service contract is established upon successful registration. Users must keep account credentials confidential and protected from unauthorized access.

5. Acceptable Use and Content Rights

Users may upload only content for which they hold the necessary rights. Unlawful or abusive use is prohibited. Users remain the rights holders of their uploaded projects and grant ProRender Cloud the limited rights required to process, render, store temporarily and make the resulting files available for download. Users indemnify the provider from third-party claims resulting from unlawful use, to the extent permitted by law.

6. Pricing, Wallet Balance, Billing

Paid usage follows the currently displayed pricing model in the application. Wallet top-ups are credited after successful payment confirmation from the payment provider. Billing-relevant values are generated from render usage and the current pricing model. Payment processing is handled by external payment providers whose own contractual and privacy terms may also apply.

Unless otherwise stated, wallet credit is intended for rendering services on ProRender Cloud. Refunds, reversals or corrections are handled according to statutory rights and the displayed payment conditions.

7. Availability and Third-Party Dependencies

Continuous uninterrupted availability is not guaranteed. Maintenance windows, technical incidents, or outages of external providers (compute, storage, network, payment) may affect service availability. Render duration estimates are non-binding because project complexity, third-party infrastructure and file-transfer times can vary.

8. Render Results, Aborts and Partial Results

Successful completion of a render, exact render time, identical preview behavior or uninterrupted download availability cannot be guaranteed. If a render is stopped, fails or partially completes, already generated results may remain available where technically and legally possible.

9. Liability

Statutory liability rules apply. In cases of slight negligence, liability is limited to breaches of essential obligations and to typical foreseeable contract damage.

10. Term and Termination

The usage contract is concluded for an indefinite period and may be terminated by either party in accordance with statutory provisions. The right to extraordinary termination for good cause remains unaffected.

11. Consumer Withdrawal Rights

Consumers are entitled to statutory withdrawal rights where applicable. If withdrawal rights expire early in specific digital-service cases, this will be disclosed separately, including any required explicit consent during checkout.

12. Changes to Services or Terms

We may update these Terms for the future where there is a valid reason (e.g., legal changes, security upgrades, functional improvements), provided users are not unreasonably disadvantaged. Material changes will be communicated in due time.

13. Final Provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent legally permissible, the place of jurisdiction is the provider's registered seat.